Privacy Policy – How krikey app Keeps Your Information Safe

1. Introduction

Krikey app (krikeyapp.pro) takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and how we keep it safe.

This policy applies to the krikeyapp.pro website, mobile app, and all associated services. We believe transparency is the best policy — which is why every aspect of how we collect and use data is clearly described here.

Krikey app is a responsible online gaming platform. Our Privacy Policy is built in accordance with international standards, particularly the guidelines of the GDPR (General Data Protection Regulation).

2. What information we collect

Krikey app only collects the information needed to provide you with the best experience. We collect three types of data:

a. Information you provide directly:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address and country
• Copy of National ID or passport (for KYC verification)
• Payment method details (bKash/Nagad number, bank account)

b. Automatically Collected Information:

• IP address and device type
• Browser and operating system information
• Time spent on the platform and pages visited
• Gaming history, bet amounts, and transaction details
• Login time and date

c. Information from Third Parties:

• Transaction confirmation data from payment gateways
• Information from identity verification service providers
• Risk assessment data from fraud prevention services

3. How your information is used

Krikey app uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary.

• Account creation and management: For your registration, login, and account security.
• Payment Processing: To maintain records of deposits, withdrawals, and transaction history.
• KYC Verification: To verify your identity and age in compliance with legal requirements.
• Customer Support: To resolve your issues and provide support.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To monitor gaming patterns and identify problem gambling early.
• Promotions & Offers: To send you relevant bonuses and offers based on your preferences (you can opt out at any time).
• Legal obligation: To meet regulatory authority requirements.

4. Who your information is shared with

Krikey app never sells your personal information. However, limited data may be shared with trusted partners where necessary to deliver our services:

• Payment Providers: Transactions are processed exclusively through bKash, Nagad, and our banking partners.
• Identity Verification Services: Completed with trusted third-party partners for a secure KYC process.
• Technology Partners: With cloud server and infrastructure providers that support platform operations.
• Regulatory Authority: Upon request from a government or regulatory authority where legally required.
• Fraud Prevention: With security agencies to prevent money laundering and fraud.

5. Data security measures

Krikey app uses industry-leading technology to protect your information. Our security measures operate on multiple layers:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Firewall: An advanced firewall system prevents unauthorized access.
• Two-Factor Authentication (2FA): OTP verification for added login security.
• Regular Security Audits: Regular security audits conducted by independent experts.
• Restricted access: Only authorized personnel may access your information.
• Data Backup: Data is stored in secure, encrypted backup systems.

6. Cookie policy

Krikey app uses cookies to enhance your experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential cookies: Essential for login sessions and security. These cannot be disabled.
• Functional cookies: To remember your language preference and settings.
• Analytics cookies: To analyze platform usage and improve our services.
• Performance Cookies: To improve page loading speed.

You can disable non-essential cookies through your browser settings. Note that some features may not function correctly if you do so.

7. Your rights

As a krikey app user, you have the following rights over your own information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your data under specific conditions.
• Right to Restrict Processing: You may request that data processing be restricted in certain circumstances.
• Right to Data Portability: The right to receive your data in a structured, machine-readable format.
• Right to object: You may object to the use of your data for marketing or analytics purposes.
• Right to withdraw consent: You may withdraw your consent at any time.

8. How long your information is retained

Krikey app does not retain your information longer than necessary. Separate retention periods apply to different types of data:

Once the retention period expires, data is securely deleted or anonymized so that it can no longer be linked to you.

9. Protection of minors

Krikey app is strictly for users aged 18 and above. We do not knowingly collect information from minors.

• Age is verified at the time of registration.
• Age is re-verified as part of the KYC process.
• If a user is found to be underage, their account will be suspended immediately and all associated data will be deleted.
• If a parent or guardian suspects their child has created an account, please contact our support team immediately — we will take prompt action.

10. Changes to the Privacy Policy

Krikey app reserves the right to update this Privacy Policy at any time. When changes are made:

• You will be notified of significant changes via email or in-app notification in advance.
• The "Last Updated" date at the top of this page will be revised accordingly.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the changes, you may request to close your account at any time.

11. Contact us

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to our dedicated Privacy Team:

• Email: [email protected]
• Support hours: 7 days a week, 24 hours a day
• Response time: Within a maximum of 30 business days

We take all privacy concerns seriously. Our privacy team is always here to help.